The FirstClass server generates several statistics files to help administrators keep track of user, services and disk activity on their FirstClass system:

• user statistics files record user activity

• disk use statistics files record the amount of hard disk space each user is using

These reports are generated whenever a system audit is performed.

• Web use statistics files record all HTTP Internet activity on your host sites

• Voice use statistics files record all inbound and outbound call activity.

This is only available to FirstClass Unified Communications customers.

The Log Analyzer generates analyses based on the data it extracts from these statistics files and displays them in easy-to-read formats for quick analysis.

The FirstClass Log Analyzer uses your statistics files to generate analyses displaying protocols and user activities on your system. Using this application, you can track the following activities:

• user logins

• activities in the Journaling control section on the Statistics Control form.

• interface types used to log in (client, web, phone)

• disk usage

• top disk space users

• IP activity

• Voice Services usage.

The Log Analyzer can also:

• compare two previously saved user reports

• monitor current user activity

• filter activities or users from a statistics file

• generate external reports that can be printed or viewed later (user statistics files only).

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Licensing Log Analyzer

For evaluation purposes, you can use Log Analyzer in Demo mode without a license. However, only the first 1000 lines from each statistics file will be processed. We recommend that you purchase a Log Analyzer license and apply it to your server.

To apply the Log Analyzer license, use the Licensing tab of the System Profile form. You don't need to shut down your server.

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Configuring Log Analyzer

The Log Analyzer general preferences allows you to configure your analysis properties. These will be the same for all analyses generated. To access the general preferences:

1 Open Log Analyzer.

2 Click Settings.

3 Click Preferences/Schedule.

4 Update the tabs as desired.

Image preferences

Image Pref	How you want to see charts. Selecting each option shows a preview of what you'll see.
Color tab	The colors you want to use for the components of your charts. To revert to the shipping colors, click Default Colors. This button controls the colors on the Table tab as well. If you selected "Column" and want to see your columns in different colors, select "Multi Data Color".
Table tab	To include a table of the charted values, select "Include Data Table". You can customize the table colors.
Contains tab	The checkboxes on this tab display gridlines on the chart, or remove them.

View preferences

Interface	Choose Classic to Choose Enhanced to
Display Frequent Users	How many of your most frequent users you want identified in the analysis.
View Report After File is Processed	Automatically displays the analysis after file processing is complete.

Sounds preferences

Volume for built-in sounds	How loud you want Log Analyzer sounds to play. You can turn off sounds completely.
Play Sound After File is Processed	Plays an alert as soon as the file is processed. To preview the alert, click
Play Sound on Error	Plays an alert whenever an error occurs. To preview the alert, click the icon.

The remaining tabs are used for specific analyses, and are explained later.

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Processing input

You can process either a single statistics file or multiple statistics files located in a single folder/directory.

Processing a single statistics file

To process a statistics file:

1 Click Settings.

2 Clear "Process Multiple Input Files" at "Log Type".

3 Click OK.

4 Click Process on the Log Analyzer main window.

5 Browse to the file location.

Shortcut

Drag the file onto the Log Analyzer main window.

Processing multiple statistics files

The Log Analyzer allows you to batch process your statistics files. You can only process multiple statistics files of the same type. Don't mix different types of statistics files in the input files' folder location.

Tip

The number of files processed in a single batch is determined by available free memory. For best results, we recommend a maximum of one months worth of statistics files.

To process multiple statistics files located in a folder:

1 Click Settings.

2 Select "Process Multiple Input Files" at "Log Type".

3 Browse to the folder location.

4 Click OK.

5 Click Process on the Log Analyzer main window to begin processing.

Shortcut

Select all the files to be processed and drag them onto the Log Analyzer main window.

Processing options

While the statistics file is being processed, click the buttons on the Log Analyzer main window to:

• see processing details

• pause processing

• continue processing

• stop processing altogether.

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Saving your analyses

To save all analyses generated as reports:

1 Open Log Analyzer.

2 Click Settings.

3 Click Report.

4 Select Create Report.

5 Select your report format at "Report Output Format".

6 Select "Don't Overwrite Reports", if you want each report created to be saved as a new report.

7 Select the information you want saved in your reports at "Report Information".

8 Specify the location where you want the reports to be saved at "Report Output Location".

Either type the path or click Browse and browse to the location.

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Sheduling statistics analyses

To create a schedule for processing server statistics files and generating analyses:

1 Open Log Analyzer.

2 Click Settings.

3 Click Preferences/Schedule.

4 Click Schedule.

5 Specify the location of the input folder at "Input Files Folder Location".

Either type the path or click Browse and browse to the location.

6 Select "Start Scheduler at".

7 Choose the frequency of the task at "Schedule Task".

If you choose Daily, also select "Process Previous Day Log File" to analyze the server statistics from the previous day.

If you choose Weekly, also specify the weekly interval between tasks and select the days of the week they are to be performed at "Schedule Task Weekly".

If you choose Monthly, also enter the day of the month and select the months the tasks are to be performed at "Schedule Task Monthly".

8 Choose the start time of tasks at "Schedule Start Time".

Once the task is set, it will appear in the Scheduled Tasks folder in the Windows Control Panel.

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Analyzing user statistics

Your FirstClass system logs all user activity in its user statistics files. The Log Analyzer allows you to run analyses of this activity.

Note

Only the statistics the server has been told to save can be analyzed.

User statistics settings

User statistics settings allow you to control what information is displayed in your user analyses. To open the user statistics settings:

1 Open Log Analyzer.

2 Click Settings.

3 Select the Server/Disk Use.

4 Click Statistics Log.

Setting basic analysis preferences

Basic analysis preferences let you specify which login protocols you want analyzed. To set the basic preferences for user analyses:

1 Open the user settings window.

2 Select the Analysis tab.

3 Select the login protocols you want analyzed in your user analyses.

Setting advanced analysis preferences

The advanced analysis preferences let you specify which analysis features to generate specific analyses for, in your user analysis. To set the advanced analysis preferences for your user analyses:

1 Open the user settings window.

2 Select Enhanced Analysis.

3 Select the features you want specific analyses to be generated for.

Note

If there is no information regarding any of the selected features in the user statistics file(s), a specific analysis for that feature will not be made available.

Setting the IP to Country preferences

The IP to Country settings allow you to specify the number of countries you want displayed in your IP activity section of the user analysis. To set the IP to Country preferences for your user analyses:

1 Open Log Analyzer.

2 Click Settings.

3 Click Preferences/Schedule.

4 Click Preferences.

5 Select the IP to Country tab.

6 Select Load IP to Country Data to display the countries from which the most client activity originated.

7 Choose the number of countries displayed in your user analyses at "Show Top Countries".

Setting your performance preferences

Use your performance preferences to set the number of network connections and remote sessions your server supports. To set your performance preferences:

1 Open Log Analyzer.

2 Click Settings.

3 Click Preferences/Schedule.

4 Click Preferences.

5 Select the Performance tab.

6 Choose the number of network conenctions and the number of remote session your server currently supports.

Saving user analyses

Log Analyzer gives you the option of saving the user analyses you generated in FirstClass Log Analyzer format (FCL). Saving your user analyses in this format is necessary if you want to perform a data comparison, since this is the only file type that it supports.

To save user analyses in FCL format:

1 Open the user settings window.

2 Select Save.

3 Select Save Analyzed Data.

4 Specify the location where you want to save the files at "Save Data File Location".

Either type the path or click Browse to browse to the location.

5 Select the fields you would like to include in the saved analyses.

FCL files can be loaded into the Log Analyzer in the same way as any statistics file.

Viewing user analyses

To view your user analysis after processing is complete, click View on the Log Analyzer main window. The user statistics analysis examines:

• user activity

• resource activity

• performance activity

The logins analysis

The login analysis provides a summary of the number of logins via each login protocol and is available under the Summary tab of the user analysis main window. A chart of these logins is displayed on the Chart tab.

A Details icon

in the details column indicates that a detailed login analysis is available for that protocol. Click the icon to view the analysis.

protocol_name Summary tab	Displays the protocol login summary for the selected protocol (protocol_name). File Name Name of the user statistics file(s) being processed. Total Logins The total number of logins to FirstClass via the selected protocol. Maximum logins The maximum number of simultaneous logins to FirstClass via the selected protocol. The hour interval that these logins occurred is also given. Minimum Logins The minimum number of simultaneous logins to FirstClass via the selected protocol. The hour interval that these logins occurred is also given. Frequent Users The top ten users with the most frequent connections to FirstClass via the selected protocol. The number of logins and login duration is also displayed. If there were less than ten users overall, all users will be displayed.
Login UserID tab	Displays the login duration for all users who logged in via the selected protocol. To view a record of all activity for a particular user, double-click the user's ID in the list.
Hourly Activity tab	Displays the frequency and proportion of daily logins via the selected protocol.
Hourly Activity Chart tab	Displays a summary chart of the daily logins via the selected protocol.

The FirstClass protocol analysis differs from a typical protocol login analysis slightly. In addition to the general information in a typical protocol login analysis, the FirstClass protocol analysis has a FirstClass tab, and an OS Chart tab.

FirstClass tab	Displays the number and proportion of logins via FirstClass Protocol, originating from the listed platforms: • Windows • Mac • Unix • DOS • CLUI • PDA • Other To view a detailed log of all activity originating from a particular platform, click the platform icon. If no icon is available, no activity log is available.
OS Chart tab	Displays the summary chart of the users who logged in via FirstClass protocol, for each listed platform.

Viewing daily, weekly, and monthly login analyses

You can generate daily, weekly and monthly login activity summary charts for each login protocol. To open the charts summary:

1 Click Charts and Reports in the user analysis main window.

2 Click Charts.

3 Click the protocol you want to analyze in the navigation bar. If a protocol summary chart is not available it's button will be inactive.

4 Click Daily Chart, Weekly Chart, or Monthly Chart tabs to see the desired chart.

To view the data in daily, weekly and monthly chart summary in tabulated form:

1 Click Charts and Reports in the user analysis main window.

2 Click Hourly Logins.

Viewing the HTML report

If you configured your report settings to create external reports with an HTML output format, an HTML Report button will appear under Charts and Reports in the navigation bar of the user analysis main window. Click HTML Report to view the report of the user statistics analysis in your default browser.

Viewing the performance analysis

Performance analysis allows you to:

• examine the performance of your server's sessions

• monitor statistics on file, message, system and maintenance events

• compare the trend in these events.

These events are also tracked by the Server Monitor.

Note

If no performance data is recorded in your user statistics, the performance analysis will not be available. To record your server performance events to your user statistics files, set this option on your Statistics Control Form.

To view the performance analysis:

1 Click Performance in the user analysis main window.

2 Click Performance.

The performance comparison analysis allows you to view a summary chart with all recorded performance events.

To view a performance data comparison analysis, click the Comparison View button

Detailed perfomance analyses allow you to view the analysis details for selected performance event. These analysis consist of:

• an hourly chart

• an hourly table

• per-minute statistics

To view a detailed performance analysis for any of the listed events, click that event's button in the performance analysis main window.

To zoom in or out of a region of any charts in the performance analysis:

1 Place your cursor over the chart.

2 Single click.

Note

If you have are zoomed in on a region of a chart, you can use the blue arrows to navigate to other regions of the chart.

Viewing the user activity analysis

The user activity analysis allows you to view detailed records of all logged user activity. To view the user activity analysis:

1 Click Activity Analysis in the user analysis main window.

2 Click User Activity.

To view a user's activity details, double-click the user's user ID.

Viewing the statistics control analysis

The statistics control analysis displays the number of times a particular activity was performed, a summary of each activity, and a detailed log of each activity and all users who performed it. To view the the statistics control analysis:

1 Click Activity Analysis in the user analysis main window.

2 Click Statistics Control.

To view the analysis summary for an activity, click the activity's button from the list navigation bar. These activities are described in the Journaling section on the Statistics Control form.

Viewing the IP activity analysis

The IP activity analysis summarizes all client based activity on your FirstClass system. To view the IP activity analysis:

1 Click Activity Analysis in the user analysis main window.

2 Click IP Activity.

IP Address tab	Allows you to view the addresses that client based activity originated from. Information regarding the Host name and country of origin for these IP addresses is also listed. To view client activity details for a listed IP address, double click that IP address.
Country tab	Allows you to view the top countries or regions that the client based activity originated from.
Chart tab	Allows you to view a summary chart of the proportion of client activity originating from a particular country/region.

Viewing the conference activity analysis

The conference activity analysis summarizes the frequency with which each conference was accessed. Analyses and activity details for individual conferences are also available.

To view the conference activity analysis:

1 Click Containers/Documents in the user analysis main window.

2 Click Conference.

To view an individual analysis for a conference, double-click the conference name in conference activity analysis.

UserID tab	Displays the number of times the conference was accessed by a particular user.
Daily Activity tab	Displays the daily access activity for the conference.
Daily Activity Chart tab	Displays a summary chart of the daily access activity for the conference.

To view the activity details for a conference, click the details button.

Viewing the folder activity analysis

The folder activity analysis summarizes the frequency with which each folder was accessed. Analyses and activity details for individual folders are also available.

To view the folder activity analysis:

1 Click Containers/Documents in the user analysis main window.

2 Click Folder.

To view an individual analysis for a folder, double-click the folder name in folder activity analysis.

UserID tab	Displays the number of times the folder was accessed by a particular user.
Daily Activity tab	Displays the daily access activity for the folder.
Daily Activity Chart tab	Displays a summary chart of the daily access activity for the folder.

To view the activity details for a folder, click the details button.

Viewing the document activity analysis

The document activity analysis summarizes the frequency with which each document was accessed. Analyses and activity details for individual documents are also available.

To view the document activity analysis:

1 Click Containers/Documents in the user analysis main window.

2 Click Document.

To view an individual analysis for a document, double-click the document name in document activity analysis.

UserID tab	Allows you to view the number of times the document was accessed by a particular user.
Daily Activity tab	Allows you to view the daily access activity for the document.
Daily Activity Chart tab	Allows you to view a summary chart of the daily access activity for the document.

To view the activity details for a document, click the details icon.

Exclusion filtering for user statistics

Through Exclusion filtering, you can better analyze your user statistics by excluding any data that may not be relevant to the goals of your analysis from your user analyses.

Data from the following fields can be filtered:

• UserID

• OU

• IP

• OS

• Access method

• Statistics controls

• Time

• Date

Accessing filtering

1 Open Log Analyzer.

2 Click Settings.

3 Click Filter/Fast Tracker.

4 Click Filters.

Search operators:

Is Equal to	Filters records that exactly match the search string.
Contains	Filters records that contain the search string.
Starts with	Filters records that start with the search string.
Ends with	Filter records that end with the search string.

Performing user ID filtering

On the filtering form:

1 Select Enable Exclude filtering.

2 Choose UserID from the Search field.

3 Enter the string you want to filter at Search string.

4 Choose an operator from the Search operator dropdown.

Performing Operating System filtering

On the filtering form:

1 Select Enable Exclude filtering.

2 Choose OS from the Search field.

3 Choose the OS you want to filter from the OS dropdown.

Performing IP filtering

On the filtering form:

1 Select Enable Exclude filtering.

2 Choose IP from the Search field.

3 Enter the string you want to filter at Search string.

4 Choose an operator from the Search operator dropdown.

Performing access method filtering

On the filtering form:

1 Select Enable Exclude filtering.

2 Choose Access Method from the Search field.

3 Choose the access method you want to filter from the Access Method dropdown.

Performing activity filtering

On the filtering form:

1 Choose Statistics Control from the Search field.

2 Choose the user activity you want to filter from User activities dropdown.

Performing Organizational Unit filtering

On the filtering form:

1 Select Enable Exclude filtering.

2 Choose Organizational Unit from the Search field.

3 Enter the term you want to filter at Search string.

4 Choose an operator from the Search operator dropdown.

Performing time filtering

On the filtering form:

1 Select Enable Exclude filtering.

2 Choose Time from Search field.

3 Choose the start time of the period you want to filter at "Start Time".

4 Choose the end time of the period you want to filter at "End Time".

Performing date filtering

On the filtering form:

1 Choose Date from the Search field.

2 Choose the start date of the period you want to filter at Start Date.

3 Choose the end date of the period you want to filter at End Date.

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Analyzing data comparisons

The Log Analyzer Data Compare allows you to compare two FirstClass Log Analyzer (FCL) files. The data comparison analysis consists of a user analysis for both FCL files with information on their differences.

Data compare preferences are set the same way as user statistics analysis preferences.

Generating data comparison analyses

1 Open Log Analyzer.

2 Click Data Compare.

3 Specify the location of the first input file at "Left File".

Either type the path or click the

button to browse to the file.

4 Specify the location of the second input file at "Right File".

If a new browse window opens, browse to the location of this file. Otherwise, type the path to the file or click the

button to browse to the file.

5 Click

to change the position of your input files, if desired.

6 Click

The layout of the data comparison analysis is the same as the user analysis. To understand how to use the data comparison analysis, see the user analysis guidelines.

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Analyzing disk use statistics

Your FirstClass system logs all disk activity in its disk use statistics files. The Log Analyzer allows you to run analyses of this activity.

Disk use analysis settings

The disk use analysis preferences what information is generated and displayed in your disk use analyses. To set the disk use analysis preferences:

1 Open Log Analyzer.

2 Click Settings.

3 Click Server/Disk Use

4 Click Disk Use Log.

To set this:	Do this:
Set the number of Top Disk Space Users you want to view in your analysis.	Enter the number you desire in that field.
Include the administrator in the list of top disk space users.	Select Include Admin.
Only show users with special privileges in the disk use analysis.	Select Show Privileged Users Only.

Viewing disk use analyses

When processing is complete, click View in the Log Analyzer main window to see the disk use analysis.

Disk Use tab	Displays all users registered on a particular volume, and other details such as user privileges and user space.
Volume Details tab	Displays volume specific disk use summaries. This is useful when processing multiple disk use files that have several volumes registered on them. Click a volume in the navigation bar to view the disk use details of all users registered to it.

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Analyzing web use statistics

Your FirstClass system logs all web user activity in its web use statistics files. The Log Analyzer allows you to run analyses of this activity.

Web use analysis settings

Web Use analysis preferences control what information is displayed in your web use analyses. To set web use analysis preferences:

1 Open Log Analyzer.

2 Click Settings.

3 Click Web/Voice.

4 Click Web Log.

Setting log time and date preferences

The web use statistics uses the time and date format of the computer where Internet Services is running by default. You must set the Log Analyzer to these formats to ensure its settings are in sync with data in your web use statistics. To set the log time and date preferences:

1 Open the web use settings.

2 Select Log Type / Date and Time.

3 Choose your time and date formats and delimiters at "Time" and "Date" respectively.

4 Click Default to use the default time and date format of the computer Log Analyzer is installed on.

Setting the basic web use analysis preferences

To set the basic analysis preferences for the web use server analysis:

1 Open the web use settings.

2 Select Analysis.

3 Configure what will appear in the web use analysis:

Summary tab	Select what will be displayed in the analysis summary of the web use analysis.
Browser/Robots tab	Select what will be displayed on the browser/robots analysis of the web use analysis.
Pages tab	Select what will be displayed on the pages analysis of the web use analysis.
Visits tab	Select what will be displayed on the visits analysis of the web use analysis.
User Details tab	Select what will be displayed on the user details analysis of the web use analysis.

Setting the web use chart preferences

The Web Use Chart preferences set the number of data points displayed on charts in your web use analysis. For example, if you set this value to 5 on any Web Use (bar) Chart, 5 bars would be displayed. To change the number of data points shown per chart:

1 Open the web use settings.

2 Select Web Preferences.

3 Choose or enter the number you desire in the text box.

Note

If there are more data points to be plotted than there are data points to be displayed per chart, a blue arrow will appear in the right corner of the first chart. Click the arrow to navigate to the remaining data points.

Setting the web use exclusion filtering preferences

Sometimes it is not feasible to display all statistics file information. Use exclusion filtering to exclude unwanted data.

To enable exclusion filtering for web statistics:

1 Open the web use settings.

2 Select Filters.

3 Select Enable Exclude Filtering.

4 Choose one of the categories from the dropdown at Categories.

5 Choose the type of data you would like to filter at Type.

6 (optional) Click Add Filter to set up another exclusion filter.

Setting the IP to Country preferences

The IP to Country settings allow you to specify the number of countries you want displayed in your location analysis section of your web use analysis. To set the IP to Country preferences for your web use analyses:

1 Open Log Analyzer.

2 Click Settings.

3 Click Preferences/Schedule.

4 Click Preferences.

5 Select the IP to Country tab.

6 Select Load IP to Country Data to display the countries from which the most internet activity originated.

7 Choose the number of countries displayed in your web use analyses at "Show Top Countries".

Viewing web use analyses

To view your web use analysis after processing is complete, click View on the Log Analyzer main window.

The web use analysis summary

To view the web use analysis summary:

1 Click Summary in the navigation bar in the web use analysis main window.

2 Click the Summary.

Number of Host Sites	The number of different host sites web users accessed.
Number of OS Used	The number of different operating systems used by web users who accessed the host sites.
Number of IP Addresses	The number of different IP addresses of the web users who accessed the host sites.
Number of Browsers Used	The number of different browsers users logged in using.
Number of PDAs	The number of different PDA browsers users logged in using.
Number of Robots	The number of different robots used to access the site.
Number of URL Pages	The number of different URL pages that were accessed on each host site.
Number of Referrals	The total number of site referrals conducted by the host sites, or from other sites to your web server.
Number of Entry Pages	The total number of unique pages used to enter the host site.
Number of Exit Pages	The total number of unique pages users exited.
Number of Home Pages	The total number of user homepages hosted by a particular host site.

Viewing the host sites analysis summary

The host sites analysis summary provides an overview of activity among your host sites. To view the host sites analysis summary:

1 Click Summary in the navigation bar in the web use analysis main window.

2 Click Host Sites.

Host Sites tab	The summary of all host sites accessed and the number and proportion of hits per host site. See the analysis for a particular host site by double clicking that host site name in the list.
Host Sites Chart tab	The summary chart of the hits per host site. To view the chart with the actual data, select Actual. To view the chart with proportional data, select Percentage. To show the chart legend, select Show Legend.
Hourly Table tab	The summary of the number of hourly hits to each host site.
Hourly Chart Tab	The summary chart of the number of hourly hits to each host site. To view the chart with the actual data, select Actual. To view the chart with proportional data, select Percentage. To show the chart legend, select Show Legend.

Note

If there are more data points to be plotted on your chart than you chose in your web preferences, a blue arrow will appear in the bottom right corner of your summary charts. Click the arrow to view charts of the remaining data points.

Viewing the Operating System analysis summary

The OS analysis summary provides a breakdown of the operating systems used by users who accessed any of the host sites.

To view the OS analysis summary:

1 Click Summary in the navigation bar in the web use analysis main window.

2 Click OS.

OS Hits Table	Summary table of the number and proportion of hits to the host sites originating from different operating systems.
OS Hits Chart	Summary chart of the hits to the host sites originating from different operating systems. To view the chart with the actual data, select Actual. To view the chart with proportional data, select Percentage. To show the chart legend, select Show Legend.

Viewing the IP address analysis summary

The IP address analysis summary gives an overview of web activity based on IP addresses. To view the IP address analysis summary:

1 Click Summary in the navigation bar in the web use analysis main window.

2 Click IP Address.

To view the analysis details for a particular IP address, double-click it.

To view the web activity details for a particular IP address, click Details:

To view the entry domain, or exit domain in your default browser, click Open Browser:

Viewing the location analysis summary

The location analysis summary displays the number of users who accessed the site by country/region. To view the location analysis summary:

1 Click Summary in the navigation bar in the web use analysis main window.

2 Click Location.

Location tab	Summary of the number and proportion of hits originating from a particular country.
Location Chart tab	Summary chart of the proportion of hits originating from a particular country.

Viewing the browsers, PDA browsers and robots analyses

To view the Browsers, PDA Browsers, or Robots analyses:

1 Click Browsers/Robots in the navigation bar in the web use analysis main window.

2 Click Browsers, PDA Browsers, or Robots.

Browsers analysis
Browsers Table tab	Summary of the number and proportion of hits from each browser
Browsers Chart tab	Summary chart of the hits from browser. To view the chart with the actual number of hits from each browser, select Actual. To view the chart with proportional data, select Percentage. To show the chart legend, select Show Legend.
PDA Browsers analysis
PDA Browsers Table tab	Summary of the number and proportion of hits from each PDA browser.
PDA Browsers Chart tab	Summary chart of the hits from each PDA browser. To view the chart with the actual number of hits from each PDA browser, select Actual. To view the chart with proportional data, select Percentage. To show the chart legend, select Show Legend.
Robots analysis
Robots Table tab	Summary of the number and proportion of hits from each robot.
Robots Chart tab	Summary chart of the hits from each robot. To view the chart with the actual number of hits from each robot, select Actual. To view the chart with proportional data, select Percentage. To show the chart legend, select Show Legend.

Viewing the pages analysis

Web pages analysis examines the number of hits received for a web page in a given category. To see the pages analysis, click Pages in the navigation bar in the web use analysis main window.

• To view the URLs analysis, click URLs.

• To view the referrals analysis, click Referrals.

• To view the entry pages analysis, click Entry Pages.

• To view the exit pages analysis, click Exit Pages.

Viewing the visits analyses

The visits analyses display the total number of hits received for a specified time interval.

To view this:	Do this:
hourly visits analysis	Click Visits in the navigation bar in the web use analysis main window and click the Day button.
daily visits analysis	Click Visits in the navigation bar in the web use analysis main window and click the Week button.
monthly visits analysis	Click Visits in the navigation bar in the web use analysis main window and click the Month button.

Hourly visits analysis
Hourly Hits Table tab	Summary of the number and proportion of the total hourly hits received.
Hourly Hits Chart tab	Summary chart of the total hourly hits received. To view the chart with the actual number of hourly hits, select Actual. To view the chart with proportional data, select Percentage. To show the chart legend, select Show Legend.
Daily visits analysis
Daily Hits Table tab	Summary of the number and proportion of the total daily hits received.
Daily Hits Chart tab	Summary chart of the total daily hits received. To view the chart with the actual number of daily hits, select Actual. To view the chart with proportional data, select Percentage. To show the chart legend, select Show Legend.
Monthly visits analysis
Monthly Hits Table tab	Summary of the number and proportion of the total monthly hits received.
Monthly Hits Chart tab	Summary chart of the total monthly hits received. To view the chart with the actual number of monthly hits, select Actual. To view the chart with proportional data, select Percentage. To show the chart legend, select Show Legend.

Viewing the home pages analysis

The home pages analysis summarizes the number of hits each user home page hosted by one of your host sites received. To view the home pages analysis:

1 Select the User Details tab of the web use analysis main window.

2 Click Home Pages.

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Analyzing voice usage statistics

If you are a FirstClass Unified Communications customer, you can configure the server to log your inbound and/or outbound call statistics. Use Log Analyzer to analyze these statistics.

Voice use analysis settings

Use the voice analysis preferences to control what information is displayed in your voice analyses. To set the voice analysis preferences:

1 Open Log Analyzer.

2 Click Settings.

3 Click Web/Voice.

4 Click Voice Log.

5 Select the features to include in your analysis.

Viewing voice use analyses

To view your voice analysis after processing is complete, click View on the Log Analyzer main window. The voice analysis examines:

• inbound calls

• outbound calls

• inbound channels

• outbound channels

• user DN details.

Viewing the inbound and outbound calls analysis

The inbound and outbound calls analysis allows you to examine all inbound and outbound calls your FirstClass Unified Communications system. To view the inbound and outbound calls analysis:

1 Click Calls In/Out in the navigation bar in the voice use analysis main window.

2 Click Calls In/Out.

Chart tab	Summary chart of the number of hourly inbound and outbound calls. To view the chart with the actual data, select Actual. To view the chart with proportional data, select Percentage. To show the chart legend, select Show Legend.
Table tab	The number and proportion of hourly inbound and outbound calls.
User ID's tab	The users who made and received calls and the total number and duration (in milliseconds) of those calls.

Viewing the inbound calls analysis

The inbound calls analysis allows you to examine all calls received through your FirstClass Unified Communications system. To view the inbound calls analysis:

1 Click Calls In/Out in the navigation bar in the voice use analysis main window.

2 Click Inbound Calls.

Chart tab	Summary chart of the number of hourly inbound calls. To view the chart with the actual data, select Actual. To view the chart with proportional data, select Percentage. To show the chart legend, select Show Legend.
Table tab	The number and proportion of hourly inbound calls.
User ID's tab	The users who received calls and the total number and duration of those calls.

Viewing the outbound calls analysis

The outbound calls analysis allows you to examine all calls sent through your FirstClass Unified Communications system. To view the outbound calls analysis:

1 Click Calls In/Out in the navigation bar in the voice use analysis main window.

2 Click Outbound Calls.

Chart tab	Summary chart of the number of hourly outbound calls. To view the chart with the actual data, select Actual. To view the chart with proportional data, select Percentage. To show the chart legend, select Show Legend.
Table tab	The number and proportion of hourly outbound calls.
User ID's tab	The users who made calls and the total number and duration of those calls.

Viewing the inbound channels analysis

The inbound channels analysis allows you to examine activity on your voice communication channels for all inbound calls. To view the inbound channels analysis:

1 Click Channels In/Out in the navigation bar in the voice use analysis main window.

2 Click Inbound Channels.

The port activity summary is in the left pane of the inbound channels analysis. It summarizes the number of inbound calls received on each port.

To view the total hourly inbound calls, select Hourly Table.

To view a summary chart of the total hourly inbound calls, select Chart.

To view the total hourly inbound calls through a specific port:

1 Select Hourly Table.

2 Double-click the desired port number in the port activity summary.

To view the summary chart of the total hourly inbound calls through a specific port:

1 Select Chart.

2 Double-click the desired port number in the port activity summary.

Viewing the outbound channels analysis

The outbound channels analysis allows you to examine activity on your voice communication channels for all outbound calls. To view the outbound channels analysis:

1 Click Channels In/Out in the navigation bar in the voice use analysis main window.

2 Click Outbound Channels.

The port activity summary is in the left pane of the outbound channels analysis. It summarizes the number of outbound calls received on each port.

To view the total hourly outbound calls, select Hourly Table.

To view a summary chart of the total hourly outbound calls, select Chart.

To view the total hourly outbound calls through a specific port:

1 Select Hourly Table.

2 Double-click the desired port number in the port activity summary.

To view the summary chart of the total hourly outbound calls through a specific port:

1 Select Chart.

2 Double-click the desired port number in the port activity summary.

Viewing the inbound and outbound user details analysis

To view the inbound and outbound user details analysis:

1 Click User Details in the navigation bar in the voice use analysis main window.

2 Click User Details.

Inbound Calls tab	Summary of all calls received by each user, including the destination number (user's extension), call duration, and information about the origin of the call.
Outbound Calls tab	Summary of all calls placed by each user, including the destination number, call duration, and information pertaining to the origin of the call.

Viewing the user DN analysis

The user DN analysis allows you to view the user ID, username and user DN for all users who sent or received calls.

To view the user DN analysis:

1 Click User Details in the navigation bar in the voice use analysis main window.

2 Click User DN.

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Seeing user activity statistics in real time

Live Stats allows you to view user activity as it takes place. You can monitor:

• current logins

• current system performance

• current cumulative user activities.

Live Stats requires no setup or configuration. To view live analyses of your user activity:

1 Open Log Analyzer.

2 Click Live Stats.

3 Enter the path of the current user statistics at "Input File Location".

Click Browse to browse to the current user statistics file.

Summary tab	Summarizes the current number of logins through each protocol.
Performance tab	Displays the current server performance information.
Statistics Control tab	Displays the current number of time each user activity was performed.
Hourly tab	Displays the current total number of hourly logins. Click a protocol button to view its hourly table.
Chart tab	Displays the summary chart of the current total number of hourly logins. Click a protocol button to view its hourly chart.

You can also use Live Stats with old user statistics to view real-time simulations user activity on that day.

1 Open Log Analyzer.

2 Click Live Stats.

3 Enter the path of the old user statistics at Input File Location.

Click Browse to browse to the user statistics file.

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Tracking specific activities

Fast Tracker allows you to examine these specific activities:

• a user's activity

• an organizational unit's activity

• IP activity

• login failures

• created items

• viewed items

• sent messages

• received messages

• attachment activity

• deleted items

• spam received

• conference activity

• administrative tasks.

Preloading information from analyzed data

Fast Tracker only reports exact matches to the search data you provide. For example, if you are tracking user information, the user ID you provide must match a user ID in the user statistics file(s) you loaded.

Alternatively, you can preload FirstClass Log Analyzer files to Fast Tracker to automatically provide you with some of the search data you may use. The available choices are:

• user ID

• IP address

• organizational unit.

For example, if you are tracking a user ID, if you preload information, a dropdown list of user IDs will appear at the UserID field.

All other search criteria must be entered as an exact match.

To preload information from analyzed data:

1 Open Log Analyzer.

2 Click Settings.

3 Click Filter/Fast Tracker.

4 Click Fast Tracker.

5 Select Pre-load info from Analyzed Data.

6 Enter the location path of the FCL file you want to preload information from.

Click Browse to browse to the file location.

Note

It is best to use the FCL file that was generated from the user file you will be tracking data from.

Loading a single statistics file

To load a user statistics file:

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Select Process Single File.

4 Enter the location path of the user statistics file you want to analyze at "File Type".

Click Browse to browse and select the user statistics file.

Loading multiple statistics files

To load multiple user statistics files located in a single folder:

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Select Process Multiple Input Files.

4 Enter the location path of the input folder at "File Type".

Click Browse to browse to the folder location.

Tracking a user's activity

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click User Info.

4 Load your user statistics.

5 Choose or type the user ID you want to track at "UserID".

Note

The user ID you enter must match a user ID in the user statistics.

6 Click Add UserID to add additional tracking fields, if desired.

7 Click Process.

Tracking an organizational unit's activity

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click OU.

4 Load your user statistics

5 Choose or type the OU you want to track at "OU".

Note

The OU you enter must match a user ID in the user statistics.

6 Click Add UserID to add additional tracking fields, if desired.

7 Click Process.

Tracking IP activity

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click IP.

4 Load your user statistics.

5 Choose or type the IP address you want to track at "IP Address".

Note

The IP address you enter must match a user ID in the user statistics.

6 Click Add UserID to add additional tracking fields, if desired.

7 Click Process.

Tracking a user's failed logins

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click Login Fails.

4 Load your user statistics.

5 Choose or type the user ID you want to track at "UserID".

Note

The user ID you enter must match a user ID in the user statistics.

6 Click Add UserID to add additional tracking fields, if desired.

7 Click Process.

Tracking container activity

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click Conf/Folder.

4 Select the activities to be tracked at "Settings".

These activities are described in the Journaling section of the Statistics Control form.

5 Load your user statistics.

6 Do one of the following:

To track this	Do this
activity for a user	Choose UserID at "Conf/Folder Items", then choose the user ID, or type a user ID as a search term.
activity for a container	Choose Conf/Folder Items at "Conf/Folder Items", then type the container name as a search term.

Note

The term you enter must match a member of that field in the user statistics.

7 Click Add UserID to add additional tracking fields, if desired.

8 Click Process.

Tracking attachment activity

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click Attach.

4 Select the activities to be tracked at "Settings".

These activities are described in the Journaling section of the Statistics Control form.

5 Load your user statistics.

6 Do one of the following:

To track this	Do this
activity for a user	Choose UserID at "Attach Items", then choose the user ID, or type a user ID as a search term.
activity for an attachment	Choose Attach Items at "Attach Items", then type the attachment name as a search term.

Note

The term you enter must match a member of that field in the user statistics.

7 Click Add UserID to add additional tracking fields, if desired.

8 Click Process.

Tracking spam

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click Spam.

4 Load your user statistics.

5 Do one of the following:

To track this	Do this
spam received by a user	Choose UserID at "Spam Items", then choose the user ID, or type a user ID as a search term.
activity from a known spammer address	Choose Spam Items at "Spam Items", then type the spammer address as a search term.

Note

The term you enter must match a member of that field in the user statistics.

6 Click Add UserID to add additional tracking fields, if desired.

7 Click Process.

Tracking created items

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click Create.

4 Select the activities to be tracked at "Settings".

These activities are described in the Journaling section of the Statistics Control form.

5 Load your user statistics.

6 Do one of the following:

To track this	Do this
items created by a user	Choose UserID at "Create Items", then choose the user ID, or type a user ID as a search term.
activity for an item	Choose Create Items at "Create Items", then type the item name as a search term.

Note

The term you enter must match a member of that field in the user statistics.

7 Click Add UserID to add additional tracking fields, if desired.

8 Click Process.

Tracking viewed items

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click Viewed.

4 Select the activities to be tracked at "Settings".

These activities are described in the Journaling section of the Statistics Control form.

5 Load your user statistics.

6 Do one of the following:

To track this	Do this
items viewed by a user	Choose UserID at "Viewed Items", then choose the user ID, or type a user ID as a search term.
activity for an item	Choose Viewed Items at "Viewed Items", then type the item name as a search term.

Note

The term you enter must match a member of that field in the user statistics.

7 Click Add UserID to add additional tracking fields, if desired.

8 Click Process.

Tracking deleted items

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click Delete.

4 Select the activities to be tracked at "Settings".

These activities are described in the Journaling section of the Statistics Control form.

5 Load your user statistics.

6 Do one of the following:

To track this	Do this
items deleted by a user	Choose UserID at "Deleted Items", then choose the user ID, or type a user ID as a search term.
a deleted item by item name	Choose Delete Items at "Deleted Items", then type the item name as a search term.

Note

The term you enter must match a member of that field in the user statistics.

7 Click Add UserID to add additional tracking fields, if desired.

8 Click Process.

Tracking messages

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click Message.

4 Select the activities to be tracked at "Settings".

These activities are described in the Journaling section of the Statistics Control form.

5 Load your user statistics.

6 Do one of the following:

To track this	Do this
messages sent or received by a user	Choose UserID at "Message", then choose the user ID, or type a user ID as a search term.
activity for a message	Choose Message at "Message", then type the message ID as a search term.

Note

The term you enter must match a member of that field in the user statistics.

7 Click Add UserID to add additional tracking fields, if desired.

8 Click Process.

Tracking a user's instant messaging sessions

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click Chat.

4 Select the activities to be tracked at "Settings".

These activities are described in the Journaling section of the Statistics Control form.

5 Load your user statistics.

6 Choose or type the user ID you want to track at "UserID".

Note

The term you enter must match a member of that field in the user statistics.

7 Click Add UserID to add additional tracking fields, if desired.

8 Click Process.

Tracking administrative activities

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click Admin.

4 Select the activities to be tracked at "Settings".

These activities are described in the Journaling section of the Statistics Control form.

5 Load your user statistics.

6 Do one of the following:

To track this	Do this
administrative activities for a user	Choose UserID at "Admin", then choose the user ID, or type a user ID as a search term.
administrative activities for an item	Choose Items at "Admin", then type the item ID as a search term.

Note

The term you enter must match a member of that field in the user statistics.

7 Click Add UserID to add additional tracking fields, if desired.

8 Click Process.

Tracking other activities

1 Open Log Analyzer.

2 Click Fast Tracker.

3 Click Custom Setting.

4 Select the activities to be tracked at "Custom Settings".

These activities are described in the Journaling section of the Statistics Control form.

5 Click Process.

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