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Form tabs
This form provides information on your FirstClass server's status and activities.
The following Control functions apply to the entire form, not individual tabs:
Refresh interval |
Set the number of seconds between automatic refreshes. |
Refresh Now |
Click to refresh all values on all tabs of the form immediately. |
Reset LEDs |
Click to reset the LEDs on all tabs. For further details, see the individual fields. |
Summary tab
Site name |
The name of your FirstClass site as entered on the System Profile. |
Server version |
Your server version and build number. This information may be required by customer support when troubleshooting. |
FirstClass server |
green LED |
Your FirstClass server is running. |
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amber LED |
The Snapshot Hold & Release feature is currently capturing the server state. |
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red LED |
Snapshot Hold & Release is holding the current state. |
Internet Services |
green LED |
Internet Services is running. |
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black LED |
Internet Services is off or not installed. |
Voice Services |
green LED |
Voice Services is running. |
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black LED |
Voice Services is off or not installed. |
Overall status |
green LED |
The overall server components are functioning correctly. |
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other |
If any LED on any tab is amber or red, this LED will be amber or red. You should investigate where the problem is on your system. |
Mirror status |
green LED |
Mirroring is functioning normally. |
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amber LED |
Synchronization is in progress. |
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black LED |
Mirroring is not working or not configured. |
Search index |
green LED |
The search index is loaded. |
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yellow LED |
The search index is currently loading. |
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black LED |
The search index is disabled. |
Performance summary |
Task load |
The percentage of computer capacity the FirstClass server is using. The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs. If the LED is often amber or red, you should consider upgrading your hardware. |
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Disk load |
The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs. If the LED is often amber or red, you should consider upgrading your hardware. |
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Server delay |
The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs. If the LED is often amber or red, you should consider upgrading your hardware. |
Server sessions in use |
The number of sessions currently in use. |
Peak session usage |
The maximum number of sessions before the server reaches peak usage. |
Last server start time |
Displays the time and date the server was last restarted. |
Current server time |
Displays the current server time. Remember that this may be different from the time on your operating system. |
Server time zone |
The time zone where your server is physically located. |
Remote Console |
Opens a window to display the server console. |
Users tab
User status |
Logins since startup |
The number of logins on your system since the server was last started. |
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Session limit per user |
The session memory limit in kilobytes per user. |
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Session Monitor |
Click to open the Session Monitor. |
User activity |
Information about the most recent user activity. |
License limits for users |
The total number of licenses in use (both regular and remote users currently logged in) vs. the total number of licenses configured. The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs. If the LED is often amber or red, you should consider purchasing additional licenses, or changing the most active Remote users to Regular users. |
Activity tab
Background activity |
Audit |
If audit is not currently running, the status will be Idle. If audit is currently running, the details will be displayed. The progress bar to the right indicates the audit status per account. The status bar below represents the percentage of completion. |
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FC scripting |
If FirstClass scripting is not currently running, the status will be Idle. If FirstClass scripting is currently running, the details will be displayed. The status bar represents the percentage of completion. |
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Message activity |
If a message is in the process of being delivered (sent/unsent) the activity will be displayed here. If audit or FirstClass scripting is running, it will be displayed here. |
Error summary |
Information on the last error reported by the FirstClass server. |
Disk activity |
Provides information about the performance of disk-related server operations. This information may be used by Customer Support to investigate system performance issues. |
Deliveries tab
Message delivery statistics |
Reports on message delivery activity. "Incremental" means since last refresh. |
Last reset |
Click Reset to return all values in the Since Reset column to 0. |
Queues tab
Message delivery |
Reports on message task activity. Message tasks are a pool of tasks that deliver any type of message, but look for queued messages in the order: Urgent, Normal, Bulk. This ensures delivery in that order. |
Status of other message queues |
Some messages to other email systems and the Internet may not be reachable immediately. The message is queued for a later delivery attempt (delayed messages). As well, messages to other sites that depend on a gateway connection will be queued until the gateway connects at its scheduled time. The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs. The capacity of your message queues depends on the amount of memory you have. If the LED is often amber or red, you should consider increasing the amount of memory on your system. |
Volumes tab
The two subtabs (Primary and Secondary) contain the same fields.
Location |
The drive where the volume is located. Used to select between multiple secondary volumes. |
Reference ID |
The volume's internal reference number (mirror source). |
Disk usage |
The amount of used disk space on the volume vs. the total available space. The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs. If the LED is often amber or red, you should consider increasing the amount of disk space on the volume, using multiple volumes, or decreasing the disk usage limit, or expiry limits of users. If a disk usage increase occurs suddenly, use the Disk Usage Report, located in the Stats.Dir folder within the FCPO folder (Windows) or FirstClass
Post Office folder (Mac OS), to isolate the user with the high disk usage. |
Purpose |
The primary is always Full use. A secondary volume can be Full use or Limited use. |
Mirror information |
The LED shows the current status of the disk mirror. The LED is green for an active synchronized mirror (the mirror is synchronized with the exception of the files which failed - see Threshold value on the Volume Info form), amber when mirroring is paused, reconnected or continuing, red if it is failed, or inactive due to a mirror failure, and black if there is no mirroring configured. |
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Status |
This describes the current status of the mirror. |
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Location |
The drive the volume is mirroring to (mirror target). |
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Faults remaining until resynchronization |
This value is the difference between the threshold value set on the Volume Info form and the number of faults you have received. When the threshold is exceeded, the mirror automatically begins resynchronization. When resynchronizing, or when mirroring is resumed after being paused, the server will attempt to mirror the files that caused these faults and the value in this field will reset to the threshold value. If
the threshold is in close to being reached during a full synchronization, increase the threshold value on the Volume Info form to prevent a resynchronization attempt while synchronization is running. This is especially critical in large systems where full synchronization takes several hours or more. Once synchronization is complete, you may wish to pause and continue the mirror to attempt to resynchronize these files. |
Synchronization details |
This section will only display values during synchronization. |
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Elapsed time |
The progress bar indicates the percentage of the synchronization that is complete. The elapsed time indicates how long the synchronization has been running. |
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Full queue |
The total number of files on the volume to be synchronized. This field applies to full synchronizations only. |
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Incremental queue |
The number of files that have been created or modified since the synchronization began. This value will increase with each new file. |
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Total |
The total number of files from Full queue and Incremental queue. |
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Processed |
The total number of files which have been processed (either successfully mirrored or queued as a fault). |
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Remaining |
The total number of files remaining to be synchronized. |
Files tab
File statistics (incremental) |
Opens this period |
The number of files opened since the last refresh. |
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Files currently open |
The number of files currently in use. |
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File buffer in use |
The amount of file buffer space currently in use and the total available. |
Reads |
The number of file reads since the last refresh. |
Writes |
The number of writes to files since the last refresh. |
File totals (totals since reset) |
Totals of reads and writes since the last reset, or the last time the server was restarted. |
Last reset |
Date and time of the last reset. Click Reset to reset the data in the File totals section. |
Tasking tab
If required, your reseller or the FirstClass customer support team may ask for information contained on this tab during troubleshooting.
System tab
System status |
Information about the operating system and installed processors. |
Memory summary |
The amount of virtual and physical memory available. |
Search tab
This tab monitors the content indexing that is performed to optimize searching.
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